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Refund and Return Policy

No returns are accepted on any order.

If anything is missing or damaged when your order arrives, you must send us a 360 degree opening video of the package — recorded continuously from start to finish — within 24 hours of delivery.

  • The video must show the sealed package before opening, the full unboxing process without any cuts or edits, and the item(s) received.
  • Claims submitted after 24 hours of delivery, or without a complete unedited opening video, cannot be accepted.
  • Once this condition is met, we will review your claim and arrange a replacement or resolution as appropriate.

To submit a claim, please contact us with your order number and the video within the 24-hour window.