Refund and Return Policy
No returns are accepted on any order.
If anything is missing or damaged when your order arrives, you must send us a 360 degree opening video of the package — recorded continuously from start to finish — within 24 hours of delivery.
- The video must show the sealed package before opening, the full unboxing process without any cuts or edits, and the item(s) received.
- Claims submitted after 24 hours of delivery, or without a complete unedited opening video, cannot be accepted.
- Once this condition is met, we will review your claim and arrange a replacement or resolution as appropriate.
To submit a claim, please contact us with your order number and the video within the 24-hour window.
FAQ's
Do you accept returns?
No, we currently do not accept returns.
What if my parcel arrives damaged?
We offer exchange for eligible products damaged during transit.
What is required for a damage claim?
A continuous parcel-opening video is required, from the unopened package to the products, without cuts or pauses.
When should I send the opening video?
For all orders, uncut video need to be shared within 24 hours of delivery.
Can I cancel my order?
Orders cannot be cancelled once payment is accepted and order is processed.
How should I care for imitation jewellery?
Keep jewellery away from water, perfume, sweat, creams and chemicals. Store it in a dry place when not in use.