Jewellery By Twins - Refund Policy
We at Jewellery By Twins strive to provide you with the best possible shopping experience. Our Refund Policy is designed to ensure transparency and fairness in the rare event that you encounter issues with your purchase.
1. Damaged Items:
- If you receive a damaged item, please shoot an opening video 360 degree from start till end without any cut or pause. Report the damages to our customer support within 24 hours of receiving the order, and we will guide you through the easy exchange process.
2. Non-Receipt of Items:
- In the rare case that you do not receive your order within the specified delivery time frame, please contact our customer support. We will investigate the issue and provide a suitable solution, which may include a refund or reshipment of the order.
3. Refund Process:
- Refunds will only be issued for damaged items that cannot be replaced through an exchange. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within a reasonable timeframe.
4. No Returns/Cancellations/Size Exchange:
- Please note that we do not accept returns or cancellations once an order is placed. Additionally, we do not offer size exchanges. It is essential to review product descriptions and sizing information carefully before making a purchase.
6. Contact Us:
- If you have any questions or concerns regarding our Refund Policy, please contact our customer support at jewellerybytwinss@gmail.com or +91 7291912656. We are here to assist you.
By making a purchase on our website, you agree to adhere to the terms outlined in this Refund Policy. We appreciate your understanding and cooperation. Thank you for choosing Jewellery By Twins!